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Finding Files

Finding Files

jonwilkins
Explorer | Level 3

When I click on Dropbox, I can see all my files in the background of the page before they disappear. How can I access them? They are somewhere, but I don't know where.

10 Replies 10

Re: Finding Files

Jay
Dropboxer
Hi @jonwilkins, thanks for posting today!

Are you referring to accessing the Dropbox site, desktop or mobile app?

Could you try using the search bar to locate the files on your account?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Finding Files

jonwilkins
Explorer | Level 3

Hi Jay

Im on my PC.

This is an old issue.

I typed in search then the name of an old file and again the shadow files came up but nothing  other than icon on right hand side and when last modified.

Re: Finding Files

Jay
Dropboxer
Could you forward a screenshot or video of what you're describing to understand what you're seeing?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Finding Files

jonwilkins
Explorer | Level 3

You can see the files in the background before they disappear again. Is it possible for Dropbox to access these for me?

 

Dropbox.png

Re: Finding Files

Jay
Dropboxer
Are you able to see the missing files on the events page or the deleted files page in order to locate and recover them yourself?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Finding Files

jonwilkins
Explorer | Level 3

All the files on the Events page were ones I wanted to delete. The missing files predate them.

They are not on the deleted files page.

Re: Finding Files

Lusil
Dropboxer

Hey @jonwilkins, do you get the same behavior when you access these pages from another browser or an incognito window?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Finding Files

jonwilkins
Explorer | Level 3

not tried that I will take a look

 

Re: Finding Files

jonwilkins
Explorer | Level 3

No, I get the same image. What I need to know is whether Dropbox can restore files that have disappeared. I do not know whether they have been deleted or if they have just gone. Is it possible to find them?

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