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Folder Showing is not showing on Local as well Web portal

Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

Hi I have folder named "Office-Main" it is not showing up on my local machine.

When I check on the web portal - it does not show up in the deleted files/folders as well

 

When I try to search the folder , it shows as deleted - but then I am unable to restore it.

 

Can someone please help me ?

 

Or can I get some help from Dropbox company (email id /Contact number ?? )

11 Replies 11

Re: Folder Showing is not showing on Local as well Web portal

Lusil
Dropboxer
Hello @kushalbb, I'd be happy to help with this. 

Was this folder shared with you or did you originally create it? 

Have you had a look through your Share tab online? 

Check it out and let me know of any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

Hi,

 

Thanks for reverting . I am actually unsure if I created it  or was shared.

 

 

Re: Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

I checked in the Shared folder on left tab, not visibile there.

 

I would be great if i could show you via zoom or google meet ? 

 

Need urgent desperate help.

 

Re: Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

@lusil : could you please help some important data that i need urgently. Please help.

Re: Folder Showing is not showing on Local as well Web portal

Lusil
Dropboxer
Could you look through your events page to find any relevant info regarding its addition or removal?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

Hi @ Lucil : it is showing "You removed your access to the shared folder Office Main File" ?

Re: Folder Showing is not showing on Local as well Web portal

Lusil
Dropboxer
Since you can't find it in your Share tab, it means that it was a shared folder that was sent to you. 

Do you remember any other members that were a part of it or who the owner could have been?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder Showing is not showing on Local as well Web portal

kushalbb
New member | Level 2

Hi Lucil,

 

No I don't remember that. but its showing ""You removed your access to the shared folder Office Main File"". 

Re: Folder Showing is not showing on Local as well Web portal

Lusil
Dropboxer
Have a look around your inbox, spam, and trash for an invite to the shared folder. 

Maybe that will give us a clue to who sent it to you.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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