cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Folder access

Folder access

TD01
Explorer | Level 3

My kids belong to an external school who uses this platform for work.
Teacher is uploading work and others can see it however my kids folders are showing empty.
If she sends me a direct link to the sub folder via email I can then see work however when new work is uploaded for all, I am missing out.

3 Replies 3

Re: Folder access

Walter
Dropboxer
Hello @TD01; welcome to our Community!

Can you please clarify if you're accessing your account through a web browser or if you're using the desktop application? 

If the latter, have you ensured it's showing 'Up to date' in your menu bar/system tray and not still syncing?

Keep me posted on your findings!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Folder access

TD01
Explorer | Level 3
Hi Walter,
Thankyou, I have tried both ways actually.
Today I logged in through x 3 different web browsers and same thing was viewed.
I then did it through my phone and nothing either.
I have taken screen shots and can see on some folders access shows only you and on others it will have a member count.
Syncing was no issue and showed up to date. 🙂

Re: Folder access

Walter
Dropboxer
If you've ensured you're looking at the right account, can you see if those folder/file names contain any incompatible characters then @TD01?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?