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Folder disapeared

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Folder disapeared

Explorer | Level 3

Hi

Today I realised that a shared foler has disapeared and is nowhere to be foind : it has not bee deleted or misplaced .... has this hapened to anyone ? I have checked the deleted section, I have restarted my computer, etc ....

I am tried to find an e-mail address to write directly to Dropbox but with no luck. Can anybody help please?

 

11 Replies 11
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Re: Folder disapeared

Dropboxer

Hi @Blanders; welcome to our Community!

 

Can you please let me know if you see anything related to this shared folder in your events page?

 

While we're at it, were you the owner of the folder or a member only?

 

Keep me posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder disapeared

Explorer | Level 3

Hi

 

On the 2nd of October it says

 

Vous avez supprimé l'accès au dossier OSALYS (I apparently cancel the access to the folder OSALYS). 

 

On that date I worked for the last time on one the files belonging to that folder and sisnce it dissapeared ...I don't remember cancelling anything.

 

The folder does not belong to my account but to one of my customers who was giving access. The folder has disappeared form her account as well.

 

Thanks for trying to help

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Re: Folder disapeared

Dropboxer

Hi @Blanders, it sounds like the shared folder was removed from your account, meaning that the owner removed you from the folder, so you won't be able to restore your access to it.

 

They'd need to re-invite to the folder. It should be on the customer's account since they were the only other member of the folder. You can ask them to check their sharing tab in case it's there.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder disapeared

Explorer | Level 3

Thank you Jay for your reply.  I'll tell her. Fingers crossed

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Re: Folder disapeared

Dropboxer

No worries, keep me posted with any updates, @Blanders.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder disapeared

Explorer | Level 3

Hi Jay,

 

There are no trace of that file anywhere on her dropbox.... I have logged into it. It just vanished.

I sent an email to the support and have no answer yet. I am getting worried

 

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Re: Folder disapeared

Dropboxer

Hey @Blanders, thanks for getting back to us. 

 

Could you let us know the ID (eg. #1234567) associated with your ticket?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder disapeared

Explorer | Level 3

Hi Lusil,

 

is that what you mean ?

#11441410

 

Thx

 

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Re: Folder disapeared

Dropboxer

I can see according to the system that an agent has responded to your message on Tuesday. Please could you check your spam or junk mail in case it didn't go to your inbox.

 

You can also locate your support ticket on this page online.

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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