cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Folder is empty on my devices

Alienart34 New member | Level 2
New member | Level 2

I cannot access any of my files on my devices (iPhone, iPad) says the folder is empty. I have a few clients folders who’s folders are now "empty" I need help

1 Accepted Solution

Accepted Solutions

Re: Folder is empty on my devices

Dropboxer
Dropboxer

Hey there @Alienart34 - welcome to our Community!

Did you have the chance to check what Rich suggested?

Keep in mind that syncing your files can take time should you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing is instantly fully completed.  

When the desktop application syncs the files it begins with all of the folders and then uploads files from smallest to largest.

Thus, it could look like the folders are empty or incomplete if you are not fully synced. Be patient and the files will sync. Do not delete them from the Dropbox folder if the files haven't finished syncing. 

You can also find more information about this here!

I hope this helps and please let us know what you find! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

4 Replies 4

Re: Folder is empty on my devices

Super User II
Super User II

Are the folders empty if you sign in to your account on the Dropbox website?

Re: Folder is empty on my devices

Dropboxer
Dropboxer

Hey there @Alienart34 - welcome to our Community!

Did you have the chance to check what Rich suggested?

Keep in mind that syncing your files can take time should you have many or large files. Just because the files have been placed into the Dropbox folder doesn't mean the syncing is instantly fully completed.  

When the desktop application syncs the files it begins with all of the folders and then uploads files from smallest to largest.

Thus, it could look like the folders are empty or incomplete if you are not fully synced. Be patient and the files will sync. Do not delete them from the Dropbox folder if the files haven't finished syncing. 

You can also find more information about this here!

I hope this helps and please let us know what you find! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Folder is empty on my devices

Techhelp New member | Level 2
New member | Level 2

My dropbox desktop folders show a full green circle with white check but the folders are all empty. They are empty on Dropbox.com as well. This only applies to me and no one else in my group. I have access to the folders but they're empty!!! HELP

Re: Folder is empty on my devices

Dropboxer
Dropboxer

Hello @Techhelp

If the files are not locally we have a syncing issue. If the files are not online, then they might be deleted. 

Please post screenshots showing what you see online and locally. 

Navigate to the folders online and click "show deleted files" on your right. This should show you the files. You can select them and the option to restore will appear on your right as well. 

Let me know if this worked for you.


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?