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Folder members can't create documents

Folder members can't create documents

Tobias3
Explorer | Level 3

Hi. I have created a Folder on Dropbox paper and invited several people. They can edit existing documents but not create new ones. Why is that? How can I give them permission to create documents?

6 Replies 6

Re: Folder members can't create documents

Lori
Dropboxer
Hey @Tobias3, thanks for posting your question here! 

I'm curious if they get any errors when attempting to create a paper doc or if they don't see the option to do so.
 
Also, do you and the other users both see a paper tab on the website?
 
Let me know what you find-thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder members can't create documents

Tobias3
Explorer | Level 3

They don't see the option.

Re: Folder members can't create documents

Lori
Dropboxer
Hey @Tobias3, thanks for writing back to let me know.

Can you check in with the members and ask them if they happen to have created their Dropbox account recently? 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder members can't create documents

TobiasR2
New member | Level 2

What do you mean by recently? The accounts are more than a year old for sure.

Re: Folder members can't create documents

Lori
Dropboxer

For the time being, what you're describing seems to be normal behavior.

For some accounts, Paper docs now reside in the Dropbox folder. Paper files, and Dropbox files now exist in the same place. 

These users can create paper files in their Paper tab and share them with you regularly, and you can create paper documents in your folder and share them with them as well.

 

However, they are unable to create paper documents from their "Files" page/in the shared folder at this time. 

 

You can see more on the editing permissions here.

I hope this clarifies. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder members can't create documents

Tobias3
Explorer | Level 3

This is extremely confusing... I really don't understand how a big company like Dropbox can mess up a product rollout this badly.

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    Tobias3 Explorer | Level 3
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    Lori Dropboxer
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    TobiasR2 New member | Level 2
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