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Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

jpsonnet
New member | Level 2

Hi All,

I started backuping my "documents" folder on iMac with dropbox. Now when I open this folder on Adobe Bridge it looks empty and the message "No items to display" is displayed. No issue when I open it in the finder.

 

Thanks in advance for your help!

4 Replies 4

Re: Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

Jay
Dropboxer

Hi @jpsonnet, thanks for messaging the Community!

 

I'm sorry to hear about this. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Is Adobe Bridge looking in the documents folder, or where the files were moved to in the Dropbox folder?

 

Can you locate the files in the Dropbox folder?

 

Let me know how it goes!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

ckilger
New member | Level 2

I am having the same issue and no I cannot see the My Mac folder in Dropbox in Bridge like I do all the other DB files.

Re: Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

Walter
Dropboxer
Hey there @ckilger; thanks for joining the topic here.

Can you please clarify if you enabled the computer backup feature at some point?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder "Documents" looks empty on Adobe Bridge after starting auto-backups

ckilger
New member | Level 2

Yes I have it set for DB to backup Desktop. In Bridge now the Desktop folder has an alias arrow and a lock on it. Even after unlocking I cannot access it in Adobe Bridge. It is accessible through finder etc. 

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    ckilger New member | Level 2
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