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Folder recovery

Folder recovery

New member | Level 2

I’m trying to restore a deleted shared folder, for which I’m the owner and someone else deleted... so far I can see it as deleted, but when trying to “re-add shared folder” an error says “we were unable to complete your request” and nothing happens ... any pointers on how to recover?

Thanks

3 Replies 3

Re: Folder recovery

Dropboxer

Hi @Rafaelo, thanks for joining the Community!

 

Do you see any events related to this shared folder on this page, and if so what does it say?

 

Are you able to view and add the folder back from the sharing tab?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folder recovery

New member | Level 2
I see the event “you removed your access to the shared folder ...”

And I’m not able to see the folder from the sharing tab.

Thanks

Re: Folder recovery

Dropboxer

If you don't see the option to restore it from your events page and you can't locate it in your sharing tab, then you'll need to ask from another member of this folder to share it anew with you @Rafaelo.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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