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Folders I used don‘t synchronise on other users Laptop

Folders I used don‘t synchronise on other users Laptop

New member | Level 2

Hi there!
When I work on files they don‘t show up on my colleagues screen. Even after a whole day. Who can help me?

1 Reply 1

Re: Folders I used don‘t synchronise on other users Laptop

Dropboxer

Hi @JulieKfr, I'd be happy to help look into this with you!

 

I'll just need a bit more info to make sure that I have a better understanding of this issue. For example:

  • Have you sent them a shared folder with the files in it, or are they individual shared files?
  • Is the other user looking for the files in question on the website or the desktop app?
  • If it's on the desktop app, could you let me know what they see when they hover over the Dropbox icon that's next to their computer's clock?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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