Folders are empty

[Rikonthebarge]

Recently had big problems with my Mac and finally boguht a new one. I've installed Dropdox and all my files show up but they are all EMPTY! Any thoughts on how I can restore them? All help much appreciated. Thank you. Rik

[Mark]

Have you given Dropbox time to download them? Things take time - it does all folders first before files. 

Do you see the files at www.dropbox.com/home ?

[Rikonthebarge]

Hi Mark

Thank you for the speedy response.

I downloaded Dropbox onto my Mac last night (probably aboput 20 hours ago). I confess I didn't actually check inside the folders until this morning.

I have had a look on Dropbox Home and so far as I can see, the folders there are still empty.

Matters at my end are not helped by a staggeringly slow broadband speed but I don't know if this would have any bearing on Dropbox Home. I will keep checking.

Thanks, Rik

[Lusil]

Hey @Rikonthebarge, just to make sure that we're on the same page, are the folders also empty on the web?

[Rikonthebarge]

Hi Lusil

Yes, ther certainly apper to be empty. Well, not QUITE empty; there are a few random files that all apper with the Skype logo beside them; they do not open.

Thanks for your interest. I hope this helps.

Rik

[Nazrie]

Probably the documents or items in it is not uploaded fully. That's why only file appears. You can try other paid online web/software to retrieve your deleted file in your mac

[Rikonthebarge]

Hi Nazrie

Thanks for your thoughts. Up until my laptop started misbehaving I was using the files in my dropbox often (not all of them but enough to know that the files have certainly been there. Unless I am being totally stupid (which is not beyond the bounds of possibility), they are not there now.

Other possibly useful info: I am now on a different laptop. I also undated my operating system before Christmas and I have a feeling that was the point at which the problems started with the old laptop. I am now using Mac OS 11.2.

Any further thoughts will be warmly welcomed

Rik

[Lusil]

Could you have a look at your events page to see if there's a recent record of these files?

[Rikonthebarge]

Hi Lusil

I went back into my events and clicked on a random file that was listed as added in december. It headed to my downloads file but then immediately flagged with this message "The file “Statement_15Jul2019.pdf” could not be opened because it is empty."

I went back a bit further into the events list. Two files picked at random did download but on opening them, they are empty.

The events list doesn't seem to go back beyond last september.

I hope this helps

Thanks.

Rik

[Lusil]

Just to make sure that we are on the same page, is the 'downloads' you're referring to a folder in your Dropbox account or your browser's Downloads location?

If you could send me a screenshot of the error message, that would be super helpful.