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Folders not syncing between computer and dropbox online

Folders not syncing between computer and dropbox online

HeidiW
New member | Level 2

I work on files from 3 different computers.  Each computer has the Dropbox App installed and all files are listed within the dropbox app.  I keep my files in various folders and subfolders.  I have been using dropbox for several years and have never had a problem.  No matter which computer I have used in the past, those files automatically sync online and therefore sync with the other devices.  Yesterday I worked on a file and renamed a few folders on one of my laptops.  I could not get the changes to sync online.  Therefore, the other two computers were not synced.  I exited the dropbox program and reloaded it.  I shut down and restarted the computer.  I even reinstalled the dropbox app.  Nothing worked.  Help!  I chose to pay for Dropbox rather than use a free online storage because I trusted Dropbox more.  Now I am concerned that it isn't as reliable.

2 Accepted Solutions

Accepted Solutions

Re: Folders not syncing between computer and dropbox online

Chris_J
Super User

Hello 

Sorry, you are having issues and this may seem a little tough one to find a solution.   First off,  what is the OS of the laptop that is not syncing?  When you hover over your Dropbox icon with your mouse slowly, there's a yellow notification of the status.  what does it say?  You can click on it and it will also show it in the opened window.

There could be a connection problem, do you run a proxy for internet? Check your internet connection

Here are a few articles to ponder over

 https://www.dropbox.com/help/syncing-uploads/stuck-syncing

looking forward to your reply.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Re: Folders not syncing between computer and dropbox online

Lusil
Dropboxer
Hey there @HeidiW.
 
Initially, can you please send me a screenshot of what the Dropbox icon reads when you hover over it? Is it still Syncing or up to date
 
Furthermore, could you also please check if there are any incompatible characters by running a bad file check?
 
Let us know what you find and I’ll make sure to get back to you as soon as possible! 
 
[EDIT] @Chris_J beat me to it as per the syncing topic - apologies for the repetition. :disappointed_relieved:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

18 Replies 18

Re: Folders not syncing between computer and dropbox online

Chris_J
Super User

Hello 

Sorry, you are having issues and this may seem a little tough one to find a solution.   First off,  what is the OS of the laptop that is not syncing?  When you hover over your Dropbox icon with your mouse slowly, there's a yellow notification of the status.  what does it say?  You can click on it and it will also show it in the opened window.

There could be a connection problem, do you run a proxy for internet? Check your internet connection

Here are a few articles to ponder over

 https://www.dropbox.com/help/syncing-uploads/stuck-syncing

looking forward to your reply.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Re: Folders not syncing between computer and dropbox online

Lusil
Dropboxer
Hey there @HeidiW.
 
Initially, can you please send me a screenshot of what the Dropbox icon reads when you hover over it? Is it still Syncing or up to date
 
Furthermore, could you also please check if there are any incompatible characters by running a bad file check?
 
Let us know what you find and I’ll make sure to get back to you as soon as possible! 
 
[EDIT] @Chris_J beat me to it as per the syncing topic - apologies for the repetition. :disappointed_relieved:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Folders not syncing between computer and dropbox online

Rogerccy
Explorer | Level 4
I have this problem

Re: Folders not syncing between computer and dropbox online

Lusil
Dropboxer
Hey @Rogerccy
 
Have you checked out what @Chris_J and I mention on our posts above? Could you please check if any of these apply to your concern as well and get back to us with the relevant info if you’re still experiencing this issue?
 
Cheers! :upside_down:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Folders not syncing between computer and dropbox online

weprod
Explorer | Level 3

Hi! I have this problem as well, folders and files appear online but not on desktop.

Dropbox icon says 'up to date' and the foldes are selected on synching preferences.

What should I do?? 

Thanks!

Re: Folders not syncing between computer and dropbox online

weprod
Explorer | Level 3

Hi @Lusil!

I have the same problem, some folders  and options appearing online but not in my computer.

Dropbox icon says 'up to date' and folders are selected on synching preferences.

Please let me know what to do.

Thanks!

Re: Folders not syncing between computer and dropbox online

Lusil
Dropboxer

Hey there @weprod

As a first step, since each Dropbox account is associated with one email address, could you please ensure that you've connected your desktop app to the relevant Dropbox account? You can check this from:

If you find that it's the same account, could you please try rebooting your computer? Maybe that will do the trick. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Folders not syncing between computer and dropbox online

weprod
Explorer | Level 3

Hi Lulil, 

Of course, it's the same account. Most of the folders are downloaded, except for some.

And also had rebooted the computer and they still don't sync.

Re: Folders not syncing between computer and dropbox online

Lusil
Dropboxer

Thanks for confirming that for me, @weprod.

I've sent you a ticket to the email address associated with your Community profile so that we can have a better look into this matter together. 

When you have the chance, please check your inbox for my latest message. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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