Folders online not visible on MAC Dropbox App

[burtonworldart]

Hi Dropbox community,

I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook.  

I am running Mojave 10.14.6.  The Dropbox app on this machine will not display all folders in my Dropbox account. Pictured here is the beginning of a complete list of folders online (left) and only some folders (right)

I have uninstalled the App and but the same folder list shows in the app... not the complete list.

The app runs showing all folders on my Windows machine.

All are signed into the same account.

Any suggestions?    

[Lusil]

Hi @burtonworldart, I'd be happy to help look into this with you. 

I'll just need a bit more information to make sure that we're on the same page. For example:

• Are you running the latest version of the desktop app (104.4.175)? 
• What do you see when you hover over the Dropbox icon that's next to your computer's clock? 
• Could it be that the folders you're not seeing are selectively synced? 

Looking forward to hearing back from you!

[burtonworldart]

Thanks Lusil!  I unlinked and updated to the latest version (104.4.175) and I'mnow able to selectively sync again.  I should have tried that. 

Thank you for you help!  

[saturn9k]

Hello, I believe I'm having a similar problem where I can see one folder that was shared with me on my iPad but on my mac it doesn't appear. This has never happened before, and not sure how to fix it or selectively sync it. Do you have any suggestions?

Thank you

[Walter]

Hey @saturn9k - did you check the app's preferences under the sync tab to see if the folder is selectively un-synced from your computer?

Assuming that the desktop app is 'up to date' and not still syncing in your menu bar that is. 

[JeremyD]

Hi folks,

Brand-new MacBook Pro 2023 here.  For some reason, Dropbox is only syncing select files.  Oddly enough, it's not syncing 95% of the FOLDERS in my account.  (But syncing is totally fine on my other older Macs.)

I can see the folders in the online account -- but they're not appearing in the actual laptop files. 

Here's a screen grab (with files/folders beginning with the letter "H" for example).   On the left, you can see the folders don't appear in my Dropbox folder on the Mac ... but on the right, you'll see they appear in my online account just fine.

Any idea how to fix this?  I'd love to be able to access these folders directly.  Thanks!

[Hannah · Accepted solution]

Hi there, @JeremyD, and thanks for joining our Community!

Is it possible that the folders you're missing from your local Dropbox folder have been unsynced with selective sync?

Check out the steps here, to confirm.

[JeremyD]

Ahh -- that's it!!!!  Thanks so much!  Everything is sync'ing now.

Appreciate it!!