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Folders online not visible on MAC Dropbox App

Folders online not visible on MAC Dropbox App

New member | Level 2

Hi Dropbox community,

I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook.  

I am running Mojave 10.14.6.  The Dropbox app on this machine will not display all folders in my Dropbox account. Pictured here is the beginning of a complete list of folders online (left) and only some folders (right)

I have uninstalled the App and but the same folder list shows in the app... not the complete list.

The app runs showing all folders on my Windows machine.

All are signed into the same account.

Any suggestions?    

Screen Shot 2020-08-24 at 6.45.40 PM.png

1 Accepted Solution

Accepted Solutions

Re: Folders online not visible on MAC Dropbox App

New member | Level 2

Thanks Lusil!  I unlinked and updated to the latest version (104.4.175) and I'mnow able to selectively sync again.  I should have tried that. 

 

Thank you for you help!  

View solution in original post

2 Replies 2

Re: Folders online not visible on MAC Dropbox App

Dropboxer

Hi @burtonworldart, I'd be happy to help look into this with you. 

 

I'll just need a bit more information to make sure that we're on the same page. For example:

  • Are you running the latest version of the desktop app (104.4.175)? 
  • What do you see when you hover over the Dropbox icon that's next to your computer's clock? 
  • Could it be that the folders you're not seeing are selectively synced? 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Folders online not visible on MAC Dropbox App

New member | Level 2

Thanks Lusil!  I unlinked and updated to the latest version (104.4.175) and I'mnow able to selectively sync again.  I should have tried that. 

 

Thank you for you help!  

View solution in original post

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