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Free Up Space - deleted files but still over the space limit?

Free Up Space - deleted files but still over the space limit?

withoutonline
New member | Level 2

No matter how many searches I've done I still can't figure why and how my plan is maxed out. The app isn't installed, just using the dot com. I deleted files, I have 1 shared m4a file, no file requests, no deleted files. I've cleared all cookies and cache. What am I missing? How can it say it's maxed, I delete files, and it still says it's maxed?

 

edit: event page doesn't show that I deleted files. What does that mean?

1 Reply 1

Re: Free Up Space - deleted files but still over the space limit?

Lusil
Dropboxer
Hi there @withoutonline, let's see what we can find on this. 

When you go to your Plan tab, how much space is being occupied by personal and shared content?

If you could send me a screenshot of it, that would also be super helpful. 

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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