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Re: GDPR - signing DPA

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Re: GDPR Compliance for Personal / Free Accounts

Dropboxer
Dropboxer
I can make sure to pass on your interest & comments along to our team for future consideration aukevn
 
Thanks again for writing us on the Forum & happy Friday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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GDPR - signing DPA

New member | Level 2
New member | Level 2

From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site? 

 

 

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Re: GDPR - signing DPA

Super User II
Super User II

You'll want to contact Dropbox Business Support. The options for doing so can be found in your Admin console under Help, or you can open a ticket.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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Re: GDPR - signing DPA

Dropboxer
Dropboxer
Hi all

Thanks for your patience on this matter. Our legal team has just confirmed that we're GDPR compliant and has updated this page: https://www.dropbox.com/business/trust/compliance/certifications-compliance

Thank you



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: GDPR - signing DPA

Helpful | Level 7

Thanks Ed, but regarding the topic being discussed here it sounds a bit misleading that you comply.

 

I can find no information in the link you provide about a Data Processing Agreement. If you want to be compliant for people using Dropbox professionally, you need to offer such agreements. The information I have is that you only provide it for business account users, thus excluding all those contractors and small businesses that only need a single or two accounts. So no matter what technical measures you take, if you don't provide such an agreement many will have to stop using Dropbox to store personal information of clients.

 

Kind regards,

Auke

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Re: GDPR - signing DPA

Helpful | Level 5

Hi Ed,

leaves us with the open question: what about your customers that are running small businesses, pay for your services and don't need a business version. I could be interested in getting to know, how many accounts we're talking in Europe, that you obviously want to force to upgrade - or to change to another provider, if the small businesses want to comply to the rules. What is our very intention!

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Re: GDPR - signing DPA

Helpful | Level 5

Yes, thanks Ed. I'm sure You (dropbox)  comply in every way possible, but that is beside the point of this discussion. What I want is for ME (the user) to comply, and a can't do that without a Data Processing Agreement (DPA), and that DPA is not available to me even though I'm a paying customer. The way I read the information in the link you provided, I have to upgrade from my pro plan to a business plan to get a DPA. Otherwise, I am not able to be compliant. 

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Re: GDPR - signing DPA

Helpful | Level 5

I got very excited when I saw your reply Ed, but as others have said - nothing has changed for those of us who use DropBox professionaly but cannot afford to pay for a business account, which is the only way any of us can currently get a Data Processing Agreement from DropBox.

 

Can you please confirm if DropBox are indeed looking into providing a Data Processing Agreement for those without a business account - as we would like to continue using DropBox if we can, but can only do that if we have a DPA.  If a DPA isn't going to be available, we will need to cancel our DropBox account and go with a provider who will provide a DPA.

 

Many thanks

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Re: GDPR Compliance for Personal / Free Accounts

Helpful | Level 5
just about all the email providers that I know of, along with many other service providers, have put this in place very simply and effectively using one of two methods - adding the DPA as an addendum to their T&Cs, or using a standard one for the company which is electronically signed.
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Re: GDPR Compliance for Personal / Free Accounts

Helpful | Level 5
I have been a paid Dropbox user for many years and when I first signed up my account type was called Pro and this was only changed last year. Pro to me meant professional and I do use it for business and I need a DPA in place with all of my providers who are data processors/store personal data.

As a long term paid client, on what I believed to be a Pro account, the Dropbox stance is extremely disappointing. It's not that I can't afford a business Dropbox account, however, it is the fact that the Business account doesn't fit my needs, I don't have a team of three and as a business owner there is no business sense in paying for a service that I don't require just to get a DPA in place when there are other providers who meet my requirements and offer a DPA.

I really do not understand Dropbox' logic in this. They are alienating many long-term paying clients because they have chosen not to implement something that could be done very easily and cost-effectively by adding the DPA as an addendum to the T&C.

I see no indication from Dropbox that they are re-considering this stance which leads me to assume that they are obviously not interested in having solopreneurs, freelancers etc as clients.

I have already found good alternatives and am already in the process of uploading my data, which is a pain with my slow internet connection, however, unless there is a change in policy soon I will be cancelling my account before renewal after 7 years as a happy client.

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