Getting a time-out message when creating or opening Paper documents on Android

[mahler]

Hi, I have the same problem as one other user described:

"I can not open already written documents in the paper in a paper box on my android phone. Whenever i try to open it says failed to load the document, timeout while loading the document, check your internet connection. Is there any solution i can use the paper box on my phone. i try many things but it didn't worked. i uninstall many times and instal it back but it is the same problem. i can open documents in dropbox but not at paper box, also at the same time, it is not syncing when i go back. Does anyone have the solution for it?"

I also tried on one other device and there was no issue. I have an Honor 7, EMUI 4.0.3. I cannot explain what is happening, there was no other interfering installation before the issue started (this week on Wednesday).

I cannot even creat a new Paper document, there is the same issue.

Thank you for your help!

[Jay]

Hi @mahler, thanks for joining the Community!

Have you tried connecting via a different network, or using cellular data, to rule out the possibility of this being the issue on your device?

Can you access your Paper docs from the Dropbox site on a desktop machine?

Keep me updated with any progress!

[mahler]

Hello @Jay!
Thanks for your reply.
Yes, I've tried everything, different WLAN-Network, cellular data, nothing changed.
As I've tried it from the my wife's phone, there was no issue.
Yes, I can access the Paper files from the desktop machine.

[Jay]

When you view your Paper files on the site, are they visible from within your normal Dropbox folders with a .paper extension, or from the Paper site?

[mahler]

Well, if I got your point well:

I don't have any folder with .paper-extension, only the single files.

And yes, in the folder I can see those files having a .paper-extension.

[Jay]

Thanks for the info, it seems like you're running the new version of Paper.

Could you try opening the Paper doc in the normal Dropbox mobile app, and see what options you get for editing from there?

[mahler]

Well, I first had to uninstall the Paper-App, because it would always opet the .paper document with an app. After that I opened an .paper document from the Dropbox mobile app and I cannot write anything, just read. I made also two screenshots of it.

[Jay]

Could you try reinstalling the Paper mobile app and see if it works when you try to open the files via the Dropbox app?

[mahler]

I've just tried. No changes, status quo.

[Walter]

Thanks for keeping us in the loop @mahler.

May we reach out via email to have a further look into this internally?