Getting an error 403 when accessing Dropbox Paper

[Guest1223]

Was using Paper and all of a sudden it gives me Forbidden 403. Can anyone advise? I did not share any links or whatsoever. 

[Jay]

Hi @Guest1223, thanks for posting on the Community!

Could you let us know more information about what you’re experiencing? Could you forward a screenshot showing the error message you’re receiving?

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

[amplifind]

Anyone else get this error trying to access Paper files?

Based in South Africa, and need - asap - to use/access files. and folders.

[eecummings]

I had the same thing happen to me this morning and so much of my company's work is in Paper.  I submitted a ticket but haven't heard anything for hours now. How long did it take them to fix this for you?

[Lusil]

Hey @amplifind, thanks for posting your question on the Dropbox Community. 

Have you tried accessing Paper from another browser or an incognito window?

If the issue persists, could you send me a screenshot (without any personal info) of the error message?

Keep me posted - thanks!

[eecummings]

I have a DB Business account. Sometime between midnight and 7am PST, I lost access to my Paper. I get a 403 page every time I try to access it. Have tried from multiple browsers. When I try to access it from the app, it puts me in an endless loop of sending back to the sign in page or crashes.  Most alarmingly, none of my team members can access DB Papers that I was the creator of that were shared with them.  I have not heard back from Support in 7 hours (ticket # #10560818).  Our business process is heavily reliant on Paper and need it working/restored ASAP. I see that others have had this issue (but no update on resolution).

[amplifind]

 Lusil

I have. no luck. see attached. would appreciate your help. I 've also logged with Support, but still waiting...

[Jay]

Hi @eecummings, thanks for posting today!

I can see that your ticket has been forwarded to the appropriate department to look into this matter in more detail.

I’d recommend waiting for a response from them since they would be better positioned to assist you here.

Thanks for your patience!

[Lusil]

Thanks for letting me know, @amplifind. I found your ticket and have passed your comments along to the member of my team reviewing this for you. 

In the meantime, if you have any other questions, just give us a shout. Cheers!

[Olivia]

Hi, I am having the same issue since Saturday 1st August (Aus time).
Ticket #11171493. I have not had any email response over the two days and I need access urgently. 
Attached a photo of the message too.