View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Up until an hour ago I was able to open my excel file on the web.
It now says "We're sorry, we couldn't open your workbook. It's possibly corrupt or using a file format that's not supported".
However the file is supported and I have not changed any settings or done anything out of the ordinary.
I have tried:
Logging in and out.
Restoring an older version (it says it is not completely be restored and some data will be lost).
Rebooting my computer.
Signing in on a different user.
Re-uploading a different excel file and checking if the problem persists with a different file (it does).
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!