cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Gmail attachments - "Save to Dropbox" button active area is too big

Highlighted

Gmail attachments - "Save to Dropbox" button active area is too big

Explorer | Level 4

When dealing with attachments in Gmail, the "Save to Dropbox" button clickable active area is to big and bleeds in to the "Download" icon. I keep opening the Dropbox dialog when I intend to just download the file due to this.

Anyone else experiencing this? Can Dropbox address this?

 

The image shows the official active area that's indicated by Gmail itself when I hover over the Dropbox icon, showing that it bleeds into the Download icon:Screen Shot 2018-09-14 at 2.05.50 PM (2).png
 
1 Accepted Solution

Accepted Solutions
Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Super User II

I'm wondering why this is a Dropbox issue. This occurs within Gmail. It's Google's website, interface and functionality. Dropbox has no control over it. They may have collaborated on the ability to save a file directly to Dropbox (perhaps only just provided API access), but it's Google that would have done all of the implementation.

If this is still an issue, I think the better course of action would be to contact Google and make them aware of it.

View solution in original post

23 Replies 23
Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Dropboxer

Hey there @abeeiamnot - sorry to hear that!

Could you please tell me if this persists on other browsers or an incognito window? Also, have you tried clearing your browser's cache to see if this will amend this behavior? 

Let me know what you find and we'll take it from there. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Explorer | Level 4

Yeah, @Walter, this still happens in other browsers (tested Safari and Opera), in incognito mode, and after clearing cache. I'm on Mac (Mojave, but observed the behavior while on Yosemite as well) with all browsers up to date.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Dropboxer

Thanks for the swift reply @abeeiamnot - most obliged.

Would it be OK with you if I reached out to you via email to the address you use for your Forum's profile to look into this together? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Explorer | Level 4

Sounds good!

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Dropboxer

Thanks for your prompt replies and cooperation so far @abeeiamnot - I appreciate it.

I have just sent you an email so check your email's inbox for my message and we'll take it from there.

Thanks again and until we speak again, have a lovely day!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

New member | Level 2

Hello, 

I'd like to say I am having exactly the same issue (using gmail in Chrome) and it is extremely frustrating, as 99% of the time I want to download files onto my computer and not Dropbox. 

Have you been able to resolve the issue? It feels to me that the 4 icons should be aligned on a single line from left to right, rather than having the straight download the dropbox button below each other. 

Thank you

Iroise

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Dropboxer

Sorry to hear about this @Iroise!

I have already reached out to the email address you use for your forum's profile so we can work on this together. Check your inbox for my message and we'll take it from there Iroise.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Explorer | Level 4

No solution yet. Dropbox help contacted me personally but they haven't replied after I sent them some evidence of the issue.

Highlighted

Re: Gmail attachments - "Save to Dropbox" button active area is too big

Dropboxer

Sorry to hear about this @abeeiamnot - I'll ask the team about the progress on this one for you and will get back to you once I have an update.

Should you need anything else in the meantime, please let me know.

@Iroise - I have already passed your own feedback about this to our specialized team that handles such issues and we'll take it from there for now - thanks for your detailed report in regards to this matter. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?