When dealing with attachments in Gmail, the "Save to Dropbox" button clickable active area is to big and bleeds in to the "Download" icon. I keep opening the Dropbox dialog when I intend to just download the file due to this.
Solved! Go to Solution.
I'm wondering why this is a Dropbox issue. This occurs within Gmail. It's Google's website, interface and functionality. Dropbox has no control over it. They may have collaborated on the ability to save a file directly to Dropbox (perhaps only just provided API access), but it's Google that would have done all of the implementation.
If this is still an issue, I think the better course of action would be to contact Google and make them aware of it.
Hey there @abeeiamnot - sorry to hear that!
Let me know what you find and we'll take it from there.
Yeah, @Walter, this still happens in other browsers (tested Safari and Opera), in incognito mode, and after clearing cache. I'm on Mac (Mojave, but observed the behavior while on Yosemite as well) with all browsers up to date.
Thanks for the swift reply @abeeiamnot - most obliged.
Would it be OK with you if I reached out to you via email to the address you use for your Forum's profile to look into this together?
Thanks for your prompt replies and cooperation so far @abeeiamnot - I appreciate it.
I have just sent you an email so check your email's inbox for my message and we'll take it from there.
Thanks again and until we speak again, have a lovely day!
I'd like to say I am having exactly the same issue (using gmail in Chrome) and it is extremely frustrating, as 99% of the time I want to download files onto my computer and not Dropbox.
Have you been able to resolve the issue? It feels to me that the 4 icons should be aligned on a single line from left to right, rather than having the straight download the dropbox button below each other.
Sorry to hear about this @Iroise!
I have already reached out to the email address you use for your forum's profile so we can work on this together. Check your inbox for my message and we'll take it from there Iroise.
Sorry to hear about this @abeeiamnot - I'll ask the team about the progress on this one for you and will get back to you once I have an update.
Should you need anything else in the meantime, please let me know.
@Iroise - I have already passed your own feedback about this to our specialized team that handles such issues and we'll take it from there for now - thanks for your detailed report in regards to this matter.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!