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Got hacked, then Dropbox banned me from sharing folders

Got hacked, then Dropbox banned me from sharing folders

New member | Level 2

My partner told me they couldn't upload any files to my shared folder yesterday.

Then I found out there some spam likely files were uploaded to the root folder that are not shared.

I checked my account was logged in with a Netherlands IP, so I believe I got hacked.

 

I think he used all of the sharing bandwidth, and Dropbox got the temperately disable rules triggered.

I changed my password and removed all the files he uploaded.

 

I waited about 24 hours and I still couldn’t share my folder.

The error message I got were:

"You don’t have permission to create a link to this folder"

"You’ve hit the limit of invites you can send per day. Try again in 24 hours."

 

Is there any fix on that?

1 Reply 1

Re: Got hacked, then Dropbox banned me from sharing folders

Dropboxer

Hi there @kenko, thanks for reaching out to us about this. 

 

If you think that your account was hacked, I would first recommend checking this article out, which mentions a few ways to secure your account. 

 

As for the error notification, I'd be more than happy to look into it with you. 

 

I've sent you a ticket so that we can look into it. Whenever you get the chance, check your inbox for my latest message. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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