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HELP!! All Files Deleted From Computer!!

HELP!! All Files Deleted From Computer!!

New member | Level 2

Hi there,


I was signed into my work account and dropbox uploaded ALL my files - I did not want this!


I spoke to the bot I believe or someone on chat who walked me through how to stop dropbox automatically uploading EVERYTHING and assured me that it was sorted.


I checked again today and ALL MY PRIVATE files were uploaded, again.


I went through and deleted everything off dropbox, but now the files have been removed from my computer!!!! 


I permanently deleted all files under the impression that I was deleting them from Dropbox - NOT from my computer.


Very frustrated - please help!!

1 Reply 1

Re: HELP!! All Files Deleted From Computer!!

Hi @TheStudio3, welcome aboard!

It sounds like you may have enabled the computer backup feature on your computer.

Could you have a look at this Help Center article and let me know if that's the case?

Regarding your deleted files, if you permanently deleted them from our website, I'm afraid we won't be able to help restore them from our end. 

Keep me posted on your findings anyhow!

Community Moderator @ Dropbox

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