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HELP! FAMILY PLAN DELETED A MEMBER'S PLUS PLAN

HELP! FAMILY PLAN DELETED A MEMBER'S PLUS PLAN

gia2
Explorer | Level 4

Hello.

 

As the "Subject" says, when a member joined my "Family" plan, he lost his own "Plus" plan, containing precious files.

Of course, he only wants his files back, doesn't care about the "Family" plan anymore, he only wants his "Plus" plan back.

How to recover it? What is the step-by-step procedure?

 

 

1 Reply 1

Re: HELP! FAMILY PLAN DELETED A MEMBER'S PLUS PLAN

Jay
Dropboxer
Hi @gia2, thanks for joining the Community!

If a Dropbox Plus user joins a Family plan, then they'd get a prorated refund for the remainder of the Plus plan.

They wouldn't lose any files, and nothing else would change on their account. 

Could they check the events page and the deleted files page to see if they can see the missing files?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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