I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in to the next stage but doesn't show my folders in Vault and says "you don't have permission to edit this folder. Contact a folder admin to get access" I noticed this first when trying to upload something to Vault on my phone, the phone couldn't access it anymore, then on my desktop. I can lock Vault and then unlock it fine.
It appears there is no longer phone support from Dropbox and the nobody was available on chat so they asked me to send an email, which I did. I need this fixed asap and need some support from Dropbox. Very frustrating.
I'm worried all my most important files are gone!!!
I enabled the Vault this morning. Successfully created a PIN, and was able to move important files to and from it on desktop and browser. It became locked a few times with inactivity, and was able to unlock it with the PIN. I came back to it a few hours later to retrieve a file, this time on the mobile application. Entered my PIN and it said I don't have permission. I then went to the desktop application, entered my PIN, and it too said "you don't have permission to edit this folder. Contact a folder admin to get access." Then I went to the browser, entered my PIN, and it became stuck in a loop that constantly tries to reload the page. I just moved my most valuable and important files to this and now cannot access them. What is going on?
I have set up a vault under my login through Safari and dropbox.com. When logged in under the same account on my iPhone I cannot open the same vault. I get the error message "You're not currently a member of this folder. For access, ask you Admin." As I am the Admin and I am logged in as the Admin, why can't I open my vault?
I'm currently having an issue where the Vault folder doesn't seem to open and work at all.
Tried 3 different browser and also on my laptop. When I open the Vault via the webpage the page is stuck on a refresh loop and doesn't even prompt the passcode screen. It just sits there like its refreshing the page constantly and repeating it on loop.
On the desktop app I get a notice that says that I don't have permission to edit the folder and to contact the folder admin to get access. I am the admin and I'm on the admin account.
I have no idea what is going on and wondering if anyone has experience this before...
I'm experiencing exact same issue: endless looping on browser, no admin permission on app.
Dropbox, would really appreciate it if you could fix this soon as it's a critical issue for us.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!