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Hi,
Macbook Pro early 2015 - macOS Big Sur V 11.1
Every time I try to access a word.docx file from Dropbox on my Macbook, I get the attached error message. If I procees to recover the documents it doesn't work.
When I go online to Drop Box and downlad the same word .docx file it works perfectly.
Can anyone help me solve this problem?
Thanks
W
Thanks Lusil,
I've resolved my problem by uninstalling and reinstalling Dropbox which came with an Update, so all working normally now.
Thanks for your comments
Wil
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
Thanks for your reply.
Not sure what you mean by smart synced, so tried accessing the same files via my Mac and all worked perfectly, opening immediately, which suggests that there is an issue with my MacBook talking to the Dropbox folder stored on it.
Any further suggestions much appreciated
Wil
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thanks Lusil,
I've resolved my problem by uninstalling and reinstalling Dropbox which came with an Update, so all working normally now.
Thanks for your comments
Wil
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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