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Having trouble syncing with other members as updates don't show

Having trouble syncing with other members as updates don't show

DavidFunding
New member | Level 2

Hi. Anyone got any tips to help with syncing? We have a business account and we all use iMacs/iOS. We're finding that colleagues in the same office are doing work on files within folders and creating new folders etc but the updated files and new folders aren't syncing with the other user's machines. Seems to be ok with DB online but isn't syncing with the desktop app. Also, me being the same user but if I do updates on my work machine, these are not syncing with my MacBook when I wfh. Where is the forced sync button?

1 Reply 1

Re: Not syncing

Lusil
Dropboxer
Hi @DavidFunding, thanks for checking in with us. 

Syncing should happen automatically if the desktop app is running and the device is connected to an internet connection. 

Could you check and ask the other users who are having trouble seeing new content locally, if they can see the Dropbox icon next to their computer's clocks?

Also, are these users team members, or part of shared folders?

Give me a shout whenever you have any updates on this, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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