Help! I lost all my files

[ElenaEscalera]

I finally agreed to allow my computer to update MS edge, and suddenly it kicked me out of Dropbox. When I logged back in, all my files are gone. I chose the free version. If I upgrade will they give me my files back? It's all my work for the last few years.

[Kosaimdy]

Help!I lost all my files

[Daphne]

Hey there peeps, sorry to hear about this!

Could you please clarify for me @ElenaEscalera, are you referring to updating the browser version and being signed out of the website?

Is it possible that you may have created a new Dropbox account? When was the last time that you accessed your account and saw your files?

Can you let me know @Kosaimdy, have you tried out these steps to locate/restore any missing files?

Do you see any deletion actions in your events page here?

Let me know what you both find and we'll go from there - thanks!