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Help! I lost all my files

Help! I lost all my files

New member | Level 2

I finally agreed to allow my computer to update MS edge, and suddenly it kicked me out of Dropbox. When I logged back in, all my files are gone. I chose the free version. If I upgrade will they give me my files back? It's all my work for the last few years.

2 Replies 2

Re: Help! I lost all my files

Explorer | Level 4
Help!I lost all my files

Re: Help! I lost all my files


Hey there peeps, sorry to hear about this!


Could you please clarify for me @ElenaEscalera, are you referring to updating the browser version and being signed out of the website?


Is it possible that you may have created a new Dropbox account? When was the last time that you accessed your account and saw your files?


Can you let me know @Kosaimdy, have you tried out these steps to locate/restore any missing files?


Do you see any deletion actions in your events page here?


Let me know what you both find and we'll go from there - thanks!

Community Moderator @ Dropbox

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