cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help! I lost all my files

Help! I lost all my files

New member | Level 2

I finally agreed to allow my computer to update MS edge, and suddenly it kicked me out of Dropbox. When I logged back in, all my files are gone. I chose the free version. If I upgrade will they give me my files back? It's all my work for the last few years.

2 Replies 2

Re: Help! I lost all my files

Explorer | Level 4
Help!I lost all my files

Re: Help! I lost all my files

Dropboxer

Hey there peeps, sorry to hear about this!

 

Could you please clarify for me @ElenaEscalera, are you referring to updating the browser version and being signed out of the website?

 

Is it possible that you may have created a new Dropbox account? When was the last time that you accessed your account and saw your files?

 

Can you let me know @Kosaimdy, have you tried out these steps to locate/restore any missing files?

 

Do you see any deletion actions in your events page here?

 

Let me know what you both find and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?