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Help! My pictures are gone!

Help! My pictures are gone!

Trimrut
Explorer | Level 3
Help me please! I recently got a new phone approx 2 months ago. I just signed into my dropbox on my new phone and there are no files in. They're all gone! I did not delete any of my files all I did was get a new phone. I've changed phones plenty of times before and once I sign into my dropbox on my new phones, my file and pics have always been there. This is not the case this time, I have no idea how or why they were deleted. Would dropbox delete my photos? Is there anyway to get my memories back 😭
7 Replies 7

Re: Help! My pictures are gone!

Walter
Dropboxer
Hi @Trimrut, thanks for posting on our Community and sorry to hear about your missing files.

If it's been more than a year since you last accessed your account, it may have been closed due to inactivity.

That being said, if you've made sure you're logged into the correct account, could you please have a look at your deleted files page or the events page?

Do you see any sign of them there?

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help! My pictures are gone!

Trimrut
Explorer | Level 3
Hi Walter, thank you for replying to my concern. I had my dropbox open on my laat phone, I was recently reminiscing through all my videos and pics prior to getting this new phone. My drop box has been full for some time but I always had it open to access my pictures. Its mild boggling and heart breaking, because I may not be to retrieve all those photos and videos from their original locations. I was dependent on dropbox as a safe haven for my pics. Never thought this would happen. I'm not sure what do.

Re: Help! My pictures are gone!

Walter
Dropboxer
Have you made sure you've signed into the correct account @Trimrut?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help! My pictures are gone!

Trimrut
Explorer | Level 3

Hi Walter! Yes l, I've tried every email I've ever owned. But I'm almost positive it was under my [email address removed per the Dropbox Community's Guidelines]. But none of my emails have any pictures under them.

Re: Help! My pictures are gone!

Jay
Dropboxer
Hi @Trimrut, do you still have your old device available?

Are you able to view the images on the account from there? Could you check what email is signed into Dropbox?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help! My pictures are gone!

Trimrut
Explorer | Level 3
No unfortunately that phone was returned. But I only have 3 email addresses I could used and I've logged into 2 that had accts and the other didn't have an acct. The 2 accts that I had there are no pictures under either one.

Re: Help! My pictures are gone!

Jay
Dropboxer
Have you ever shared a folder or file from that account? 

If so, try checking with the person you shared it to, so they can check which email address it came from.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    Trimrut Explorer | Level 3
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