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Re: Help with selective sync, my files are gone!

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Help with selective sync, my files are gone!

New member | Level 2
New member | Level 2

My selective sync wasn't working, so I removed the sync option from my Desktop and Documents.  I made sure to have it store the information locally.  So, instead, Dropbox removed all my files from dropbox online and my computer... is there any way to recover them?  I've tried dropbox deleted files, but they are not there. Any help would be appreciated, thanks!

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Re: Help with selective sync, my files are gone!

Super Collaborator | Level 20

@Help20 wrote:

..., so I removed the sync option from my Desktop and Documents.  I made sure to have it store the information locally.  So, instead, Dropbox removed all my files from dropbox online and my computer...


🙂😃😆

Hi @Help20,

You have "made sure" in just the opposite. 😉 Selective Sync provides the opportunity to keep some folders (and the content) in your account, but not stored locally. That's why what you have observed is something expected; the opposite would be unexpected! Probably you haven't read carefully what Selective Sync mean. 🙂 In the topic Selective Sync feature is in mix with Smart Sync feature. Very confusing - Yes. Make sure you see the differences!

 


@Help20 wrote:

... is there any way to recover them?  ...


Just make sure they are in sync back (i.e. the corresponding check marks got back).

 


@Help20 wrote:

...  I've tried dropbox deleted files, but they are not there. ...


Yes. That's because they haven't been deleted, but removed locally only. 😉

 

Hope this sheds some light.

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