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Help withj my files - virus encripted my files

Help withj my files - virus encripted my files

elkinmoreno
Explorer | Level 3

Anyone can help me? today i get some virus and it replace all my dropbox files with same version encripted! how can i restore this files to the origin version?

7 Replies 7

Re: Help withj my files - virus encripted my files

Mark
Super User II

Follow https://help.dropbox.com/accounts-billing/security/ransomware-recovery


 


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Re: Help with my files - virus encripted my files

elkinmoreno
Explorer | Level 3
Hi thanks for your answer. Even if at the attack moment i just have a free version of dropbox, can i buy now and use rewind dropbox service recovery all my files?

Thanks

Re: Help with my files - virus encripted my files

Mark
Super User II

No, sorry. Once you are over 30 days you are over 30 days. 


 


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Re: Help with my files - virus encripted my files

elkinmoreno
Explorer | Level 3
Hi, malware replace my files YESTERDAY; so can i recovery to a previous version if i buy dropbox plus today? Like i said my account is dropbox basic

Thanks

Re: Help with my files - virus encripted my files

Mark
Super User II

You dont need a paid account - you just need to follow the link I gave you, you can do it for free within 30 days. 


 


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Re: Help withj my files - virus encripted my files

elkinmoreno
Explorer | Level 3
Thanks!

I was reviewing my basic dropbox plan and i said that my account does not include this option.

So, (sorry again for asking) but if i upgrade my plan to dropbox plus, can i use this option to recovery my files, for example to 2 days ago version?

Thanks

Re: Help withj my files - virus encripted my files

Mark
Super User II

You can do it individually for free : https://help.dropbox.com/files-folders/restore-delete/recover-older-versions

 

Or in bulk upgraded and yes it will work if you pay today.


 


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    Mark Super User II
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    elkinmoreno Explorer | Level 3
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