How can I download a whole video?

[Beaulj4]

Hi, I tried to download a 2 hours video on Dropbox but only 1 hour is available after download. How can I resolve this? Thanks

[Lusil]

Hey there @Beaulj4, let's see what we can do here. 

Have you tried downloading the video from another browser or an incognito window? 

Are you able to preview the video via the web by any chance? 

Let me know how it goes and we'll take it from there. Thanks!