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How can I get dropbox off my PC without loosing all my files

How can I get dropbox off my PC without loosing all my files

psdman
New member | Level 2

my drop box expired and now I'm not able to access any of my files on my PC

3 Replies 3

Re: How can I get dropbox off my PC without loosing all my files

Hannah
Dropboxer
Hey @psdman, thanks for reaching out!

Can you just give me some more info on the problem?

Did you have a Dropbox trial, which expired and you are now over the 2 GB limit of the free account? 

Why are you not able to access your files? Are you getting some kind of error message?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: How can I get dropbox off my PC without loosing all my files

psdman
New member | Level 2

The trial expired. When I open a folder I can see the files if I click on drop box icon. But if I want to open a file from an app I get and error message 

psdman_0-1623787485478.png

It doesn't matter what app, it's like it can't find my files

 

 

Re: How can I get dropbox off my PC without loosing all my files

Hannah
Dropboxer
Thanks for the update and the screenshot, it was very helpful!

It looks like you enabled the computer backup feature on your Dropbox application. You'll need to disable it and move your files back to their original locations. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    psdman New member | Level 2
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