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How can I recover files deleted when using the computer backup feature?

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How can I recover files deleted when using the computer backup feature?

Explorer | Level 3

I recently installed the Dropbox app onto my PC. The default app setting apparently caused Dropbox to sync not only my existing Dropbox folders, but added a sync for my entire Desktop, Download and Documents folders--taking very large PC based files and trying to upload them into my Dropbox cloud.  The folders were uploaded until there was no more room in my Dropbox account.  When I deleted these folders from my Dropbox so as to go back to the original folder structure, the Dropbox sync function went ahead and deleted the corresponding folders off of my PC as well.  So I went back to Dropbox and recovered the deleted folders, but instead of restoring 100% of the files that were inside those folders on my PC, Dropbox only recovered the files it had been able to upload before it stopped due to size restrictions.  The sync erased all the files from my PC and there is no record of them there.  Is there anything I can do to restore the "lost" PC files? 

2 Replies 2
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Re: Automatic Desktop Sync

Dropboxer

Hi @Mark S.101, thanks for messaging today.

 

I'm sorry to hear about the files not being restored. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Just to be certain, have you first disabled the computer backup from Dropbox using the steps in the above article?

 

If so, and the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the Dropbox site.

 

However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

 

Let me know how it goes.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Automatic Desktop Sync

Explorer | Level 3

Thanks Jay.  No, I went blindly into downloading the app unaware of this new default creating a MyPC folder sync.  I have been a Dropbox user for years and was simply loading the App onto my new-ish laptop.  When I saw that Dropbox had created these new upload folders, I deleted them in Dropbox which then erased them from my synced hard drive as well.  So bad on me for not being suspicious and checking these blogs first.

I am now planning to close my Dropbox account and am looking into other storage options since it seems there is no way to turn off this new computer back-up option even if I start over.  The "Manage backup" tab is non-existent under Preferences/Backups so no way to switch off this unwanted feature that uploads content that I do not want to store in Dropbox but would like to keep on my laptop Desktop, Downloads and Documents folders.. 

Again, thanks for taking the time to reply.  I will simply need to move on.

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