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How can I regain access to view my files?

New member | Level 2
New member | Level 2

Cannot access files sent to me during escrow. Subscribed to your $95 program but still cannot access, files disappear when I try to access from dropbox icon. Can you help? Thanks

1 Accepted Solution

Accepted Solutions
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Re: How can I regain access to view my files?

Dropboxer
Dropboxer
Hi there, @bajarich
 
From what I understand, you were sent a shared folder to access, is that correct? If so, are you able to see the share folder in your Sharing tab and add it to your account
 
You also mention that:

@bajarich wrote:

files disappear when I try to access from dropbox icon. 

Could you please provide a bit more info on this? Are you trying to access files from the website or the desktop app? Are you seeing any errors? If you are, a screenshot (omitting personal info) of this or of the behavior you’re experiencing would be very helpful so as to have a better understanding of your concern. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: How can I regain access to view my files?

Dropboxer
Dropboxer
Hi there, @bajarich
 
From what I understand, you were sent a shared folder to access, is that correct? If so, are you able to see the share folder in your Sharing tab and add it to your account
 
You also mention that:

@bajarich wrote:

files disappear when I try to access from dropbox icon. 

Could you please provide a bit more info on this? Are you trying to access files from the website or the desktop app? Are you seeing any errors? If you are, a screenshot (omitting personal info) of this or of the behavior you’re experiencing would be very helpful so as to have a better understanding of your concern. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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