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How can I see error logs if my syncing is stuck?

How can I see error logs if my syncing is stuck?

jwshrive
Explorer | Level 4

Is there a way to check error logs within Dropbox?

My Dropbox app has been stuck syncing for a number of days with 4000 odd files to go. I contacted support and they suggested doing a full reinstall. I completed that, but still get the same problem. I suspect there's a specific file or folder that is holding up the sync, but I don't know how to find which one it is. Being able to look at a log file would be extremely helpful.

8 Replies 8

Re: Error Logs

Lusil
Dropboxer

Hey @jwshrive, welcome to the Dropbox Community!

In general, you can check the status of the desktop app and its syncing by hovering over your Dropbox icon on your system tray or menu bar

You can also check out this Help Center article for some suggestions on what to do if you see any of the errors mentioned there. 

However, since you mention that you're in touch with a member of our Support team, I'd recommend continuing with them as they have a better insight on the matter. 

I found your support request and have passed your comments along to my colleague reviewing this for you. As soon as they have more info, they'll get back to you. 

Let us know how it goes! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Logs

jwshrive
Explorer | Level 4

Hi there,

Thanks for the reply.

I'm not getting any actual errors; other than it being stuck with 4000 odd files to sync. I've done a full reinstall as per the suggestions with  my support person, but that hasn't worked either.

That's why I was hoping there might be an error log somewhere, so I could see what files are holding up the sync. If I can't work it out then I might need to look for another cloud storage provider as I'm a heavy user of Dropbox and desperately need it to sync between home and work.

Re: Error Logs

Lusil
Dropboxer

I completely understand, @jwshrive. I can leave this thread open in case another user with a similar experience has any suggestions to add here.

However, I'd recommend continuing to troubleshoot with my colleague as they have more insight using our internal tools. Rest assured, they're doing their best to assist you. 

In any case, keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Logs

jwshrive
Explorer | Level 4

Just to clarify, there's no way to look at error logs for Dropbox or find out what files are holding it up?

Re: Error Logs

Rich
Super User II

There is no such error log on the client.

Re: Error Logs

Leo Creer
New member | Level 2

I am having the same issue with files on Dropbox.

Specifically .braw files 

I have been escalated to higher ter tech support and no one ever responded.

I have been dealing with this issue for 1 year and 10 tickets later. 

Tech support steal talks to me like I'm doing something wrong.

I even installed TrueNas and tried to sync through the API and the same files fail to sync.

My server gives me an error. 

failed to copy: multpart copy: failed to open source: unexpected end of JSON input

 

Re: Error Logs

Walter
Dropboxer
Hi there @Leo Creer, I'm sorry for the late response. Are you still having issues with this?

Could you provide us with your ticket's ID in order to look it up on our system?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Logs

Leo Creer
New member | Level 2
Ticket #12531038
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Top contributors to this post

  • User avatar
    Leo Creer New member | Level 2
  • User avatar
    Walter Dropboxer
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    Rich Super User II
  • User avatar
    jwshrive Explorer | Level 4
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