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How do I leave dropbox beta testing?

How do I leave dropbox beta testing?

lucien950
New member | Level 2
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Recently, I checked the box to join the dropbox beta testing on my desktop application, but I have changed my mind and want to reverse back. I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my computer files?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@lucien950 wrote:

How do I leave dropbox beta testing?


Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. If you have the beta installed, you will always get the beta updates.


I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my computer files?

You don't need to delete the files in your local Dropbox folder, or the folder itself, to leave the beta. Just reinstall a stable version.

If you really want to delete the Dropbox folder and everything it contains (i.e. all your files), uninstall the Dropbox application from your computer and reboot. You should be able to delete the files then. If not, then check the file permissions or other applications that may have a lock on the files.

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14 Replies 14

Rich
Super User II
Go to solution

@lucien950 wrote:

How do I leave dropbox beta testing?


Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. If you have the beta installed, you will always get the beta updates.


I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my computer files?

You don't need to delete the files in your local Dropbox folder, or the folder itself, to leave the beta. Just reinstall a stable version.

If you really want to delete the Dropbox folder and everything it contains (i.e. all your files), uninstall the Dropbox application from your computer and reboot. You should be able to delete the files then. If not, then check the file permissions or other applications that may have a lock on the files.

paris p.
New member | Level 2
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I have made the mistake to jump onboard the beta and I only have problems since then. my dropbox is trying to sync for days now and I can work with half my code missing from projects.

 

I have removed dropbox app and removed the dropbox folder and downloaded the latest stable version. 

 

somehow automatically I now back on the beta version and problems keep persisting. 

 

how do I drop out from the beta and get back to the latest stable version? I am on Mac OS Monterey

 

Megan
Dropbox Staff
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Hey @paris p., how are you doing?

I've merged your post into this thread because it echoes what you're trying to accomplish.

Can you follow the steps provided here and let me know how it turns out for you? 

Thank you!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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paris p.
New member | Level 2
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yeah I figured it out after endless hours searching for the stable, uninstalling installing and so forth.

 

If dropbox cared that BETA badge could have been a button to drop out the beta or even provide feedback for the beta.

 

still my problems are not solved. constant syncing issues.

 

time to day goodbye to dropbox.

 

they failed miserabley

 

Megan
Dropbox Staff
Go to solution

Hey @paris p. !

Have you tried to fix your files' permissions as shown here

Also, what's your app's syncing status? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Txswim75
New member | Level 2
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Hello I am having the same issue. I have synching issues now and I can't turn this beta off. I tried manually deleting files and it won't allow me to. Can someone post a video of how to do this....or share screenshots with steps. Thx

Walter
Dropbox Staff
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Hi @Txswim75 - sorry to hear about this.

Could you please share some additional information about the syncing issues you're having? Are you getting any specific errors when trying to delete your files? 

Also, can you send us a screenshot of the point you get stuck upon when trying to turn off the early releases from your account's settings?

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Thom A.
Explorer | Level 4
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Agreed...Like how do you FIND a "stable" version? I have no idea how to do that. 

But as others have said, I went to Beta on my iMac and now I can't download anything from my iPhone to my iMac. Works just find on my MacBook, as I did not  opt for Beta there. 

Also it messed up my iMovie and now I can't open the files (projects) for iMovie. Again, all works fine on my MacBook, because I did not change anything there. 

 

HELP HELP HELP....

Jay
Dropbox Staff
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Hi @Thom A., to ensure that you're on the stable version, make sure you've followed the steps from @Rich

Afterwards, you can install the current stable version from this page.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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