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How do I retrieve files

How do I retrieve files

Tan31
New member | Level 2

I accidentally deleted my files 4 months ago but I didn’t notice. How do I get them back? These files were really important to me. PLEASE HELP😭

3 Replies 3

Re: How do I retrieve files

Rich
Super User II

@Tan31 wrote:

I accidentally deleted my files 4 months ago but I didn’t notice. How do I get them back? These files were really important to me. PLEASE HELP😭


Are you on a Basic (i.e. free) account? If so, then I'm afraid you won't be able to recover files deleted 4 months ago. Basic accounts can recover files if they were deleted within the last 30 days. Note, also, that upgrading now will not extend the recovery time for files already deleted.

Re: How do I retrieve files

Tan31
New member | Level 2

Could dropbox try and retrieve them directly since its kind of stored in their database? 

Re: How do I retrieve files

Rich
Super User II

@Tan31 wrote:

Could dropbox try and retrieve them directly since its kind of stored in their database? 


No. Once files are deleted, they're removed from Dropbox's systems. It's not possible to recover them.

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    Rich Super User II
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    Tan31 New member | Level 2
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