I recently had to log in to Dropbox after my phone was repaired and all previously set conections had been lost. This seems to have activated your 'new' Dropbox which say how wonderful it as as I'll be able to access all my files from any devices. But I don't want that. Nevertheless, all my computer files have been uploaded to your site until my available free space is full. This has destroyed all the links to files on my computer, removed most shortcuts on my desktop and generally caused me a hell of a problem. All without me (knowingly) agreeing to do it. How can I download all my files again and get things back as they were? They seem to be being copied back to Dropbox when I move them back to my hard drive.
(And I've just been 'congratulated' for being awarded a 'Newcomer Badge'. Is Dropbox only intended to cater for those of infant school age, or with a similar mentality? How pathetic! So pathetic, in fact, that once I have got my files back, I will certainly consider deleting my Dropbox account completely.)
Hi there @mke1, I'm sorry to hear about your troubles with this!
It sounds like the backup feature was enabled for the desktop app during the setup. To disable this, please follow the steps outlined towards the bottom of this article.
Also, to move your files back to their original locations on your computer, in step 8 you can choose the option "Keep content in folders on this PC/Mac".
Hope this helps, let me know if you have any questions!
Thank you for your reply, but it hasn't helped me yet. I've read the article as you suggest and tried folloowing the instructions, but I can see no Manage Backup button to click. What opens for me after 'Preferences' is a window with General, Account, Backup, Bandwidth, Proxies, Notidications and Sync tabs. Opening the Backup tab has 'This PC' with an option there to 'Set up', from which I can deselect what is being backed up. But if I deselect them all, the 'select box' is greyed out. So I can't yet stop this unwelcome backup and my computer setting continue to be messed around. Help, please!
Thanks for getting back to me here @mke1!
If you're seeing "Set up" instead of "Manage" then the backup feature has already been disabled. Please try moving the content of backup folder in Dropbox back to the original locations on your computer.
Can you let me know @Noreen if you tried disabling the backup with the info I posted above? If so, can you let me know where you're running into an issue with this?
Keep me posted!
Thank you. I did turn off the backup, changed some settings, and moved a lot of files. I've got things back to where they are no longer negatively impacting my computer functioning.
I don't know if I have things set up in the best way now but to be honest I'm a little hesitant to use the backup and synch functions.
I appreciate your response.
I'm glad Noreen's computer is back to normal. Mine is still a complete and unfunctioning mess. I've copied the whole backup folder to my desktop (leaving the original in place so that my Dropbox is still completely full, and that Dropbox cannot repeat it's 'file grab', even if it tries) and from there I will slowly have to put the files back into their proper places manually. I will, of course, have to be very careful doing this as when the 'Dropbox backup copy' and the 'Documents' windows are opened next to one another on my screen, their file structures are identical, so it's quite easy to get confused as to what I am looking at and where. But I suppose, eventually, I will develop a plan or system to do this, and get this time-consuming operation completed. It is time I should not have to spend and can ill afford. So I'm still very unhappy that this should have happened at all, and my problem is, at this minute, far from solved.
I completely agree! It was a great deal of time and though my computer is functioning normally I am a long way from having all my files sorted back in a way I'm comfortable with and am very wary of changing any settings.
I am very disappointed in the function, education, implementation and support provided to this point. And as I've been using Dropbox for over 10 years really very surprised.
I'm far from a happy customer at this point.
I was considering paying for Dropbox until it destroyed my file structure on my computer. You lost a customer because I lost the original hard drive structure of my computer.
Just installed Dropbox and it immediately started cucking me from my files. I'm absolutely terrified that I've lost files and I have no way actually knowing. This is user UNfriendly in every sense of the word and I won't be using this software moving forward. What a nightmare and loss of so many hours.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!