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How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox client?

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How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox client?

New member | Level 2

I pay £100 a year for my personal account, and the company I work for also pays a substantial amount for a business account for me.

 

How do I get rid of these persistent "pay us more" adverts? It's irritating for me, but for one of our team members it's an emotionally sensitive issue, and there's no way to get rid of it that we can see. Help!

 

Screenshot 2020-07-24 at 15.35.41.png

 

 

10 Replies 10
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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox client?

Dropboxer

Hi @_h, thanks for messaging the Community!

 

Can you try clicking the notification to see if this removes the prompt after it loads the webpage? Does right-clicking it provide any additional options?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Helpful | Level 6

I put in a complaint via tech support asking this same question - I pay for this, why is there a permanent ad on my UI?

 

Clicking on it does nothing to get rid of it, there are no right-click options, and tech support said there's no way to get rid of it. Ridiculous. I am significantly less likely to purchase a product whose reminder will never go away.

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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

New member | Level 2

I would also like to know, it feels like a bug, because when I click the banner, it goes away and immediately pops back up.

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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Dropboxer

Hey @lucasfigueiredo, thanks for nudging us on this thread. 

 

Out of curiosity, when you hover over or click on the notification, does it prompt you with an option to close it, like a small X

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Helpful | Level 6

@Lusil There is no "x". The only difference when hovering is the shade of blue of the area, see attached photos (with filenames removed).

 

Without hover:

Without Hover.png

 

With hover:

With Hover.png

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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Dropboxer

Thanks for letting me know, @JB31

 

Did you also try rebooting the device?

 

How about stopping the desktop app from running, and then manually relaunching it from your applications menu? 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Helpful | Level 6

@Lusil Unfortunately neither option worked, on my desktop or laptop.

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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Dropboxer

Could you also try a simple reinstall of the desktop app? Maybe that will do the trick. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How do we get rid of the persistent "Dropbox family is here!"advert in my Dropbox clie

Helpful | Level 6

@Lusil I tried reinstalling, unfortunately it didn't help.

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