The new Vault feature is useful, but I can't see any information about how secure it is, and what if any encryption is used on the files stored in there?
Is this a password protected folder? How hard is it to get the data inside if you don't have the PIN? I'm thinking of password protected folders on Windows which aren't really secure if you have access to the hard drive!
Hey @Chris S.14, I hope you're well today!
You can only access the Vault once you've input the correct PIN that you set when creating the Vault.
If you do happen to forget the PIN, you would need to contact our Support team for assistance with regaining access to the files.
I'd suggest checking out this article for some more info, if you haven't already.
Let me know if you have any questions!
Thanks for getting back to me here @Chris S.14.
Via the desktop app, the files will only sync down to your computer once you've entered the PIN to open the Vault on your computer.
Once you lock the Vault again, the files are removed from your computer, as mentioned in the article linked above.
On Dropbox itself, the files are encrypted in the same way the rest of your files are encrypted.
Does that help to clarify the process for the desktop app?
So, the encryption for Vault is no different than the encryption for every other file and/or folder stored on Dropbox. I was looking for a cloud storage provider that offered zero-knowledge. From the sound of it I'd say that regardless of where you upload your files Dropbox can still see everything.
It would be nice if they would roll out end-to-end encryption for at least the Vault folder.
20210225: Well, Daphne said, a month ago "If you do happen to forget the PIN, you would need to contact our Support team for assistance with regaining access to the files."
To me that says that Dropbox can access your files even if you can't. I've. Switched to sync.com for zero-knowledge, end-to-end, cross-platform, cross-device storage of important files.
Extra storage if you use my referral link :
[Referral link removed as per Community Guidelines]
While I'd like to see Dropbox get on board zero-knowledge encryption has been a request for a long time. They understand that, if they implement it, they can't harvest your info for selling.
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For more info on available support options, see this article.
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