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How to completely reset dropbox

How to completely reset dropbox

kchessell
Helpful | Level 5

I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks.  I have cleared both the PC and online dropbox stores almost completely yet still the sync process is running continuously. Is there a way to completely reset  the system and start with empty storage?  I can clear everything to local storage and then put back what I want to save?

 

Thanks Keith

1 Accepted Solution

Accepted Solutions

Re: How to completely reset dropbox

kchessell
Helpful | Level 5

That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

 

Regards Keith

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7 Replies 7

Re: How to completely reset dropbox

Walter
Dropboxer

Hey there @kchessell, sorry to hear about this.

 

Can you please try reinstalling our desktop app and let me know how it goes?

 

Thanks a bunch!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to completely reset dropbox

tiasg
Explorer | Level 4

I too have an issue with Dropbox which I can't seem to resolve, and I too would like to clear my data (or at least my external backed up drive) to perform a new sync. I can't seem to find a good way to do this either.

Re: How to completely reset dropbox

kchessell
Helpful | Level 5

Hi Walter,

 

I uninstalled and reinstalled dropbox, still the same symptoms, dropbox starts runs for an hour or so syncing over a million files that now don't exist anywhere, crashes and restarts.  I would be ok with both online and offline stores being completely wiped clear.  Then starting afresh.

 

Thanks Keith

Re: How to completely reset dropbox

Walter
Dropboxer

In that case, can you also attempt a clean, advanced reinstall?

 

If the same issue occurs, please send me a screenshot so that I can have a visual too. 

 

Thanks so much, Keith!

 

EDIT: @tiasg If you enabled the computer backup, you'll need to disable it using these steps. Uninstalling or reinstalling the desktop app wouldn't help much in this case. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to completely reset dropbox

kchessell
Helpful | Level 5

That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

 

Regards Keith

Re: How to completely reset dropbox

Walter
Dropboxer

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith.

 

See you around the Community and take care!
 

PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: How to completely reset dropbox

Walter
Dropboxer

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith.

 

See you around the Community and take care!
 

PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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