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How to find what files are syncing

Explorer | Level 4

One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K.

I have tried the usual steps like: rebooting, turning Dropbox off/on, uninstalling/reinstalling Dropbox, pausing/restarting Dropbox etc.

My question is how do you determine what the two files are that don't seem to sync?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: How to find what files are syncing

Dropboxer
Dropboxer

Hey @Darryl B.3, I hope you're well today!

Usually, if the files are still trying to sync, they would appear with the syncing icon . The folder that these files are within will also show the syncing icon through the entire file path.

If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Space bar key (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

I hope this helps, let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

2 Replies 2
Highlighted

Re: How to find what files are syncing

Dropboxer
Dropboxer

Hey @Darryl B.3, I hope you're well today!

Usually, if the files are still trying to sync, they would appear with the syncing icon . The folder that these files are within will also show the syncing icon through the entire file path.

If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Space bar key (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

I hope this helps, let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

I follow the steps in your answer step 5 doesn't show what you say...

New member | Level 2
New member | Level 2

Here's the post:

Hey @Darryl B.3, I hope you're well today!

Usually, if the files are still trying to sync, they would appear with the syncing icon . The folder that these files are within will also show the syncing icon through the entire file path.

If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Space bar key (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

I hope this helps, let me know how it goes!

 

Holding the Space bar there is no "Fix Hardlinks" or "Fix permissions" to click.  What's up?

Maybe syncing is just sluggish?  Hovering the sys tray icon says "up to date" but when I look in folders the green check goes away and stuff is missing. 

Now that I've been typing for a while, the file I'm looking for is there. 

At any rate, still your solution isn't showing the "Fix Hardlinks" and "Fix permissions" isn't anywhere to be found. 

My version is 92.4.382, is that the problem. 

 

My guess is you do not work for Dropbox and you are doing this for free, so thank you for that.

Ryan

[email removed by moderator]

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