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Re: How to open word desktop in the online version

How to open word desktop in the online version

Sherly
Explorer | Level 3
Go to solution

I open my document in microsoft word online version of Dropbox and I would like to edit it using my desktop app. How can I do this? There is no function for opening it in word desktop version. 

 

Screenshot 2020-07-26 11.03.12.pngScreenshot 2020-07-26 11.03.57.png

46 Replies 46

Josh M.
Helpful | Level 6
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Our team has multiple platforms in house. We use the "dropbox" link all the time to send files through Slack. This typically lets me view the file in the web and then "show file in Finder or Explorer" depending on OS. This stopped working 2 days ago. Now when I click, it shows me the file on dropbox.com not within my local system. This doesn't help me as I need to open and edit the file, so now I am forced to trace down the file path. 

 

With both windows and mac in one office, this was a key way of how we worked, why was this removed? 

Josh M.
Helpful | Level 6
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This problem has popped again - no idea how to show in finder / explorer 

Megan
Dropbox Staff
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Hi @Josh M., happy Friday! 

Can you walk me through the exact steps you follow on your end? 

Have you made sure your desktop app is running?

Let me know more!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Josh M.
Helpful | Level 6
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Megan,

 

I don't use the dropbox app on my desktop, I want all files to show up in Finder (I am Mac OS) when I get a file link from a team member it takes me to dropbox.com to see the file. From there I used to be able to click "show in finder" but that option is now gone . I only get the below image that that just shows "go to folder" rather than getting finder. 

Screen Shot 2021-11-12 at 4.28.08 PM.png

Megan
Dropbox Staff
Go to solution
Hey @Josh M. I hope you enjoyed your weekend!

Is the app installed on your Mac?

If so, what's your syncing status and version?

Lastly, provided this is a shared link, do not forget to download and add the file to your Dropbox account first.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Josh M.
Helpful | Level 6
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@Megan Yes, the app is running and synced on my machine - this isn't a shared link, this is another employee telling me where the file is. You can click copy dropbox link

 

Screen Shot 2021-11-15 at 7.14.44 AM.png

This is the way to get people quickly to a file across multiple machines and syncs. We have 10+ years of data on dropbox so navigating to a file isn't helpful. I do not want to download a local copy of the file, I want to go to the file and edit it quickly but with this shared link, I can no longer navigate directly to it. 

kw8
New member | Level 2
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I am also experiencing this issue. The option to right click the select "show/reveal in finder" while on the web browser is no longer listed in the dropdown...

Megan
Dropbox Staff
Go to solution

Hi @Josh M. & @kw8, let's try something else. 

Can you try using a different browser to see what you can find there? 

Also make sure that you don't have any settings or extensions that might be blocking this.Feel free to check this Help Center article. 

Also, does this happen for all of your files and folders, or just a particular one?
 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Josh M.
Helpful | Level 6
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@Megan I can confirm on FireFox that it also does not work -  I am on the latest version of Chrome with this issue. Also my entire team (windows and mac) of 28 people is seeing the same issue. The feature to "revel/show in finder" is gone 

 

Screen Shot 2021-11-16 at 9.21.58 AM.png

Megan
Dropbox Staff
Go to solution
The "Open" button requires access to ports 17600 and 17603

Can you check and make sure that they're available, @Josh M.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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