How to open word desktop in the online version

[Sherly]

I open my document in microsoft word online version of Dropbox and I would like to edit it using my desktop app. How can I do this? There is no function for opening it in word desktop version. 

[Josh M.]

@Megan nothing on our side has randomly changed - we have checked that area and it is the same / autodetect - I think the feature has been removed - can you confirm? I just want to know if we need to start working on a new solution for DropBox before our annual renewal because the software is now unusable for our multiple teams and platforms with a basic "always been there feature" removed 

[Josh M.]

@Megan this is still an issue - is there no resolution? 

[Megan]

Hi @Josh M., happy Tuesday! 

Would it be okay for me to reach out to your Community-linked email address so we can have a closer look into this? 
 
Please let me know!

[Josh M.]

@Megan that is fine - i am looking for it to get resolved so we can continue our work flow 

[Megan]

Happy Friday, @Josh M.!

I just sent you an email, and I'll be happy to look into this for you there. 

Keep me posted, and enjoy your weekend!

[jcoop]

Hi-

This drives me crazy - sometimes, while accessing Dropbox Excel or Word files stored here- they are allowed to be opened & edited in the full desktop program instance of either. Then the next day, when going back to work on the same file - I only have the option of the web version of Excel or Word. Nothing has changed, from the way I access the files. I don't understand?! Can anyone shed any light on this?

Thanks

[Hannah]

Hey @jcoop, thanks for bringing this to our attention.

Can you double-check that the Dropbox desktop app is working on your computer?

If you hover over your Dropbox icon, what's the sync status and version of the app?

Also, if you navigate to the files directly from the Dropbox folder and not from the website, are you able to open and edit the files?

And do your changes sync online?