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How to retrieve the file missing caused by interruption during download

How to retrieve the file missing caused by interruption during download

Wendyzzz
Explorer | Level 3

I was downloading a 6G file from dropbox to my hard drive. The connection went down. Tried to re-download the file several times, but cann't went thru.

The thought was that I could cancel the uncomplete/halfdone version in hard drive, and start the download again. BUT the original version in dropbox got missing at the same time... Anyone knows how to find back the file? Thanks!!!

7 Replies 7

Re: How to retrieve the file missing caused by interruption during download

Megan
Dropboxer
Hey @Wendyzzz, thanks for posting to our Community! 

Have you checked your Deleted files, or the Events page

Also, feel free to have a look at this helpful article. 

Let me know what you find. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to retrieve the file missing caused by interruption during download

Wendyzzz
Explorer | Level 3

Hi Lori, thanks for the notes. I've checked both deleted files and Events page, nothing was found. Also reviewed all the helpful artical I could found, seems not apply to my situation. Will the Dropbox Rewind help? Thanks!

Re: How to retrieve the file missing caused by interruption during download

Megan
Dropboxer
Thanks for writing back @Wendyzzz!

Is it possible that you have two Dropbox accounts maybe? 

If the file had been deleted, or uploaded to Dropbox, you should see a sign and log into the Events' page.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to retrieve the file missing caused by interruption during download

solam
New member | Level 2

I have kind of similar problem. There's one file that I'm trying to download from Dropbox and every time I try to download it it gets interrupted. The file is not delete it's there but can't be downloaded. No article relate to this problem. How can I retrieve my file?

 

Download interrupted

solam
New member | Level 2

There's one file that I'm trying to download from Dropbox and every time I try to download it it gets interrupted. The file is not delete it's there but can't be downloaded. No article relate to this problem. How can I retrieve my file?

Re: Download interrupted

zomnius
Explorer | Level 3

I sm having the same issue. I try to download very large video mov files ranging up to 22gig, these are shared with me from a dropbox account. Just before it is complete, it gets interrupted. can somebody sent help? I really need to work on those vids. HELP

 

Re: How to retrieve the file missing caused by interruption during download

Hannah
Dropboxer

Hey @solam and @zomnius, thanks for the nudge here. 

How large is the file you're trying to download? Keep in mind that there's a size limit to web downloads.

@solam, if that's not the issue, can you try from a different browser, or an incognito/private browsing window, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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