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How to stop Dropbox deleting everywhere?

How to stop Dropbox deleting everywhere?

nh123
New member | Level 2

I often copy and save documents on my desktop for easy access.

When I go to delete a file off my desktop it also permanently deletes the file in my saved folder.

How can I stop this as it is an absolute pain.

Means I have to store the files on my desktop forever!

11 Replies 11

Re: How to stop dropbox deleting everywhere?

Lusil
Dropboxer

Hi @nh123, thanks for reaching out to us. 

 

In general, when you delete a file from your Dropbox folder on your computer, that file will also be removed from your account on the website, and any other device that has the desktop app or mobile app installed. 

 

However, you can restore any file you recently deleted, depending on your account, by following these steps

 

If you're still having trouble with this though, could you clarify of the file that keeps getting removed is inside the Dropbox folder or in another location on your hard drive? 

 

Are you by any chance using any symlinks? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to stop dropbox deleting everywhere?

frei2bme
New member | Level 2

I'm having this same issue.  I want to delete the file off my desktop without deleting it from my dropbox folder. 

 

But anytime I try to do it I get that box that says it has to delete everywhere.  Is there a way to turn that off manually so I can delete from one place but not another? 

 

It's incredibly frustrating when you are working on a document in more than one place but then can't close one file and leave the other open. There has to be some kind of workaround other than just not putting files on my desktop

 

 

Re: How to stop dropbox deleting everywhere?

Daphne
Dropboxer

Thanks for joining the thread here @frei2bme!

 

There wouldn't be a way to turn off sync for a specific file I'm afraid.

 

Could you just clarify for me what kind of issue you're running into when you have the file open in multiple places? Are you receiving errors, or generating conflicted copies?

 

Let me know and we can see if there's anything else that we can suggest to work around this!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to stop dropbox deleting everywhere?

SteveSAS
New member | Level 2

I'm having the same issue.  I only want to delete the file in place.  I don't want my files synced.

This appears to be a new feature.  I have used Dropbox for many years.

It is very confusing and annoying.  Why ask a question when there is no way to say NO except to cancel the Delete?

this is making Dropobx unusable for me.

Re: How to stop dropbox deleting everywhere?

Daphne
Dropboxer

Hi there @SteveSAS!

 

Just to clarify, do you have the desktop app installed on your computer?

 

Would you like to delete this single file from the local Dropbox folder, but not have the file deleted in your account online?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to stop dropbox deleting everywhere?

ErinG28
New member | Level 2

I am having this same problem.

 

What we are stating is that we would like to remove a file from our desktop, but have it remain in our dropbox for later use (rather than deleting it in all locations).  I myself am trying to prevent a large number of files from having to remain on my desktop.  

Re: How to stop dropbox deleting everywhere?

Megan
Dropboxer
Hey @SteveSAS & @ErinG28, let me help! 

It sounds like you're using our Computer Backup feature.

Can you try disabling it, using these steps? 

Let me know how this goes!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to stop dropbox deleting everywhere?

nh123
New member | Level 2

Still no solution to my original question.

I simply want to be able to save stuff on my desktop for easy access.

When done I want to file it elsewhere.

If i want to clear the desktop one it deletes everywhere.

Please tell me you have a solution.

I plan to contact my tech team and find another back up system for my files as this is not doable.

My desktop is full!

 

 

nh123_0-1619073969097.png

 

Re: How to stop dropbox deleting everywhere?

Hannah
Dropboxer
Hey @ErinG28, this notification actually means that the folder you're trying to delete will get deleted from all your devices, but only from Dropbox.

Meaning that if you have your Dropbox account linked to your computer, the folder will be deleted from your Dropbox folder. If however, you have a copy of this folder on a different location on your hard drive, it won't be affected. 

If that's not the case for you, though, do let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Sufyaan New member | Level 2
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