cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Smart sync - specific files still retained on local disk

Highlighted

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

Hi @Daphne, Please opt me in for "Zero size placeholders".

My ticket number is #10282333

Thanks. 

Yuliana

Highlighted

Re: Smart sync - specific files still retained on local disk

Community Manager
Community Manager
Hi all,
 
As of this week, turning on the Smart Sync update for Mac setting will ensure that online-only files have both logical and physical size set to zero
You can find a full outline of the issue in this post.
 
To set this you need to:
  1. Sign in to dropbox.com.
  2. Click your profile picture (or grey circle) in the upper right corner.
  3. Click Settings.
  4. Toggle Smart Sync update for Mac on.
 
The setting takes a little time to update in the backend so please wait about 5 minutes, then restart your Dropbox app as follows:
  1. Click the Dropbox menu in the system tray or menu bar of your computer.
  2. Click your profile picture or initials.
  3. Click Quit Dropbox.
  4. Start Dropbox app from the Applications folder or using Spotlight: Press Command + Space bar keys, then type "dropbox" in the Spotlight search and hit return.
 
Thanks once again for your patience as we’ve worked on this. 
Let us know if you have any questions. 

View solution in original post

Highlighted

Re: Smart sync - specific files still retained on local disk

Helpful | Level 6

did Dropbox really just release a permanent fix? for real for real?

Highlighted

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

thank u , for the moment is fixed , i hope during on the time

Cheers!

Highlighted

Re: Smart sync - specific files still retained on local disk

New member | Level 2
New member | Level 2

I have done all the above steps, and restarted the computer and the update still has not resolved the issue.

Highlighted

Re: Smart sync - specific files still retained on local disk

Dropboxer
Dropboxer

Hi there @zarga, thanks for joining us here!

I was able to locate your open ticket with our Support team where you're looking into this further.

I've passed along your comments from here just to keep my colleague in the loop too as they're better equipped to help you with this via email.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

Hi!

I have this same problem. I have done all the things instructed (a couple of times) and all my Dropbox files are set to smart sync only, but still my Mac shows that they take up space from my local disc. How can I fix this? I just updated my Mac to Mojave 10.14.6 (can't update to Catalina because of some apps).

Highlighted

Re: Smart sync - specific files still retained on local disk

Dropboxer
Dropboxer

Hi @Anni E., if you’ve enabled the zero-size placeholders, could you try rebooting the machine to see if this helps?

Otherwise, could you forward a screenshot showing the ‘Get Info’ page of the Dropbox folder showing the amount of space it takes up. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Smart sync - specific files still retained on local disk

Helpful | Level 5

I just uninstalled Dropbox using your uninstall guide: https://help.dropbox.com/da-dk/installs-integrations/desktop/uninstall-dropbox

Now all the Smart Sync disk space is converted to Other storage. What is going on? I need this storage space.

 

Skærmbillede 2020-02-20 kl. 16.22.15.png

Highlighted

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

happened the same with me ... take the " other storage"... please make one solution for that !!.. thanks..

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?