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How to turn off syncing between desktop and dropbox

How to turn off syncing between desktop and dropbox

StephanieEmmy
Explorer | Level 3

Hi all, 

 

I have been trying to turn off the sync option so that my Documents and Desktop files do not sync to dropbox. Sometimes I temporarily store RAW images here and do not want that syncing on my data or to use up storage space. I have set the permission off in my Mac's privacy preferences and I have tried using the Dropbox desktop app to turn off syncing. Every time I do this it comes up with an error message to say backup cannot be stopped. 

 

I have tried restarting, quitting the app, everything but the error message stills appears

5 Replies 5

Re: How to turn off syncing between desktop and dropbox

Lusil
Dropboxer
Hello there @StephanieEmmy, thanks for reaching out to us. 

Since it sounds like you're trying to turn off computer backup, could you confirm for me that you're following these steps?

If you are, could you send us a screenshot of the exact error message you mention?

Give me a nudge whenever you have a moment to check this out, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to turn off syncing between desktop and dropbox

StephanieEmmy
Explorer | Level 3

Screenshot 2021-03-08 at 08.47.18.png

 

Thank you so  much for your response. Please find attached the screenshot of the error message I receive after completing the steps you sent in the link

Re: How to turn off syncing between desktop and dropbox

Daphne
Dropboxer
Thanks for that @StephanieEmmy!

Can you let me know what the current sync status of the app is showing when you click the Dropbox icon in your menu bar?

Also, what version of the app do you have installed? You can hover over the Dropbox icon to see this.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to turn off syncing between desktop and dropbox

StephanieEmmy
Explorer | Level 3

The sync status is up to date and the version I have is this one: Version 117.4.378 (117.4.378)

Re: How to turn off syncing between desktop and dropbox

Daphne
Dropboxer
Have you recently rebooted you computer at all @StephanieEmmy, to see if that helps with disabling the backup?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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