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I Lost all my files!

Francisco Gomes
New member | Level 2

I have a basic account since 2010 and had to reinstall the app on my mac.

 

Now, I have all the folders, but they have no files! They are empty and I don't know what happened. How can I recover them without the absurd option of recovery that is available in the paid account (for what I checked in the internet). That seems to me to be plainly a steal...

 

Please help me!

 

I have all my work in there!

 

Thank you

 

Francisco Gomes

1 Accepted Solution

Accepted Solutions

Re: I Lost all my files!

Mark
Super User II

Hi @Francisco Gomes just to clarify upgrading wont make any difference to you - upgrades only work on files deleted from time of payment. 

 

If you got a new device my guess is you've not been patient enough yet to let things download - Dropbox does folder structures first. 

 

Have you looked at www.dropbox.com/home to see what files you have on your account? Another one to look at is www.dropbox.com/events to see what has happened to your files/folders


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Re: I Lost all my files!

Mark
Super User II

Hi @Francisco Gomes just to clarify upgrading wont make any difference to you - upgrades only work on files deleted from time of payment. 

 

If you got a new device my guess is you've not been patient enough yet to let things download - Dropbox does folder structures first. 

 

Have you looked at www.dropbox.com/home to see what files you have on your account? Another one to look at is www.dropbox.com/events to see what has happened to your files/folders


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: I Lost all my files!

Francisco Gomes
New member | Level 2

Thank you, mate! You have just saved my life!

 

I went to dropbox.com/events and I saw there that somehow all my files have been deleted. There was an option to restore all the files and so I did it!

I will be able to sleep tonight thanks to you.

 

Thank you very very much!

All the best to you!

 

Francisco Gomes

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