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I am having an issue with my online Dropbox account vs my PC. Files are not syncing.

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I am having an issue with my online Dropbox account vs my PC. Files are not syncing.

New member | Level 2

My online Dropbox account says I have used 1.63GB of storage.  However, my PC which is only syncing with this account says it is over 2GB of storage.  How can this be?  Now I received an error message that my account is not syncing!  I need help ASAP!  Can someone from Customer Service please call me?

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Re: I am having an issue with my online Dropbox account vs my PC. Files are not syncing.

Dropboxer

Hi @BSEP; welcome to our Community!

 

I'll be happy to look into this; I'll ust need a couple of screenshots from you to do so.

 

The first one would be from our account's plan tab where it shows your quota's breakdown and the other one would be of how the desktop app's exact status as shown within your computer's system tray/menu bar.

 

Generally speaking now, when your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

 

To get your account under quota you can do any of the following:

 

  1. Upgrade your account.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders or Spaces that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

I hope this helps and please keep me posted!

 

PS: For your support entitlements, you can have a look at https://www.dropbox.com/support 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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