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I am missing a folder. Can you help me locate it?

New member | Level 2
New member | Level 2

Hello!

I had a number of PDFs saved in a personal dropbox folder on my computer.  I moved them to a new folder, which I then shared yesterday.  When the person I invited to the folder opened it, it was empty - and it is on my side too.

The files I shared come up as recent files when I click on the dropbox icon on my computer - but when I click on them, it says they are no longer available.  I've searched for them on both my computer and on the dropbox website, and they aren't coming up at all.

Help?

 

1 Accepted Solution

Accepted Solutions
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Re: I am missing a folder. Can you help me locate it?

Dropboxer
Dropboxer

Hey there @IsabelG  - sorry to hear about your missing files. 

Do you see any file activity in your Events page as that's the place where all adds,edits and deletes are normally logged? As you say you moved them while the desktop app was running (I guess) this should be a good starting point. 

Let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: I am missing a folder. Can you help me locate it?

New member | Level 2
New member | Level 2

PS The files aren't in my deleted file folder, either.

 

Highlighted

Re: I am missing a folder. Can you help me locate it?

Dropboxer
Dropboxer

Hey there @IsabelG  - sorry to hear about your missing files. 

Do you see any file activity in your Events page as that's the place where all adds,edits and deletes are normally logged? As you say you moved them while the desktop app was running (I guess) this should be a good starting point. 

Let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: I am missing a folder. Can you help me locate it?

New member | Level 2
New member | Level 2

@Walter - thank you so much for the brilliant tip!  They were all there and the mystery is solved - my counter party moved them out of the shared folder and onto his own computer.

Thanks again for the help!

Highlighted

Re: I am missing a folder. Can you help me locate it?

Dropboxer
Dropboxer

Glad I could help Isabel!

If you have any questions in the future, you know where to find us now. Welcome to our forums too by the way 

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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